We always reply...
...to every e-mail that you send us. So if you have contacted us but haven't heard back, it means that our reply to you could not be delivered for some reason. If that is the case, please do contact us again, making sure that you enter a valid e-mail address. You could also enter us customerservice@ponypics.co.uk onto your safe list or your contact list. This will help to ensure our reply to you is delivered.
If you also give us your telephone number in the form on the contact page - if we have been unable to contact you by e-mail, we will try to contact you by telephone.
So, please do let us know if you have any queries at all.
Hope you enjoy designing!
The Ponypics Team