Pony Pics Terms and Conditions
Introduction
Copyright on pictures you would like us to print
You must own the copyright to any photo or image you upload to this website. This means you must have taken the picture yourself or have permission to use it. It is against the law to reproduce pictures, trademarks or logos which do not belong to you, including most of those downloaded from the web. We, therefore, retain the right to refuse to print any image which we believe you do not have permission to use and you agree to indemnify us against any loss, claims or expenses incurred by us as a result of you providing pictures which you do not have the right to use.
In addition, we reserve the right to refuse any order which include images or text which we deem to be offensive, obscene, blasphemous or defamatory.
Copyright on our pictures
All the images on this site are protected by copyright © and may not be printed, saved, downloaded, modified or reproduced in any way without our prior permission, in writing.
Prices and payment
Prices are in British Pounds and include VAT at the current UK rates, where applicable.
As orders are personalised and made to your individual requirements, payment is required prior to print and despatch. You can pay by credit card on-line or, if you prefer and your delivery address is in the UK, you can ring or e-mail us with the details of your order and send a cheque or postal order made payable to ponypics.co.uk to the address at the top of the contact page. We can only accept cheques, in sterling, from UK banks.
If your delivery address is outside the UK, you must pay by credit card.
If you are outside the UK, your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and we cannot be held responsible for any loss due to exchange rate fluctuations.
For delivery outside the UK, you may be subject to import duties/taxes. Please be aware that you are responsible for paying any such charges.
Payment security
Imstra Ltd and Ponypics.co.uk do not store any credit card information. We will not pass any of your personal information, including credit card or debit card information to any third party unless required to do so by English Law.
Order Confirmation
When you place an order, we will send you an acknowledgement to the e-mail address you have supplied. We will then check product availability and the details of your order and will send you further e-mails to confirm acceptance of your order and provide despatch information.
We may cancel the sale and not supply product if we have reason to suspect your order is fraudulent.
If we are unable to fulfil your order for any reason, we will inform you as soon as is practicable and refund any payment you have made, in full
Your Design
We print your design for you from the design you make on the website. We do our utmost to represent your design at exactly as possible, however due to the different colour monitors and printing processes, we cannot be held liable if the final printed design is not exactly as shown on your computer screen.
Delivery
We print each order, by hand, from the design you create on our website and aim to make and despatch all orders within 2-5 working days, but please allow 7 days for delivery.
In most cases we will send your order by first class post using Royal Mail. If it is important that you receive your order urgently, you may opt for:
- Special Delivery Next Day - arrival by 1pm
- Special Delivery 9am - arrival by 9am
during the checkout process. We will endeavour to print and despatch your order the day after you place your order. If the item(s) you have ordered are out of stock, we will let you know as soon as we can. If you have any special requirements or need an item for a specific date, please let us know by phone or e-mail and we will do our very best to meet them. We take no responsibility for any losses arising from deliveries arriving with you later than you expected.
If your delivery address is different from your billing address
We may contact you on your landline telephone to confirm delivery details if they are different from your billing address.
Delivery Costs
Delivery charges are based on the weight of your parcel and the delivery address. Our delivery charges can be found at the bottom of the price list which can be found on the home page.
If it would be cheaper to send your parcel by courier, we reserve the right to do so, unless you have requested Royal Mail Special Delivery by 9am.
The Royal Mail Special Delivery service is not available in all parts of the UK. Before requesting Special Delivery, we advise you to check that they deliver to your area by clicking on these links:
Special Delivery (9am)
You may have to scroll up or down to find the postcodes and maps relevant to your area. If you have any difficulty with finding your postcode, please call us on 01785 878045.
We can take no responsibility for late delivery by Royal Mail or courier.
Returns
As all orders are made to your individual specification, we can only accept returns in their original condition and packaging, within 30 days of despatch, at our discretion, provided that the goods have been damaged in transit or suffer from a manufacturing defect.
Before returning goods to us, you must contact us with details of the damage. If we agree that your goods were damaged in transit or suffer from a manufacturing defect, we will provide you with a Goods Return Number which must be visible on the outside of the package you send back to us. We will not accept returns without a valid goods returns number issued by us.
You can contact us by e-mail at customerservice@ponypics.co.uk or you can ring us on 01785 878045.
Cancellations
If you wish to cancel your order, please e-mail us as soon as possible as your order may be completed within 24 hours of your order being confirmed. We may be unable to refund the full cost of your purchase if your goods have already been made to your design requirements. We will always refund the delivery costs if your order has not been despatched.
How we use your personal information
Imstra Ltd and Ponypics.co.uk commit to protect your privacy and will only use the information you have supplied in accordance with the Data Protection Act 1998.
Ponypics members
If you sign up as a Ponypics member, we will use the information you provide to welcome you to the site when you sign in. We may also use your e-mail address to send you information about ponies in your riding school, offers, articles available on-line and other related information and products that may be of interest to you. By becoming a member, you agree to us contacting you from time to time by e-mail, phone or mail. As a member, you may save your designs in your own area of our website. You can change your design at a later stage, if you wish, before buying.
Information provided during purchase
If you have supplied personal information during the purchase process, we will use your e-mail address to confirm your order has been received and then again to let you know that it has been or will be despatched. We will also let you know by e-mail if we are unable to supply any part of your order for any reason. We may also use your e-mail address to send you information, offers, articles available on-line and other related information and products that may be of interest to you.
We may also record which products you are interested in as well as general customer visit patterns and site use.
In addition, we reserve the right to delete any product design saved in password protected areas which include images or text which we deem to be offensive, obscene or defamatory.
We maintain security and privacy of your personal details at all times.
If you are under 16
If you tell us that you are under 16, we will ask for a parental e-mail address and send an e-mail to your parents to let them know you have subscribed to our website.
You have a right to request a copy of the information we hold about you. As per the Data Protection Act, we charge a £10 fee for processing this information.
Although children may become members of Ponypics.co.uk and therefore upload photos and design products for saving, we expect all purchases to be made by an adult. All purchases should be made with the full knowledge, express consent and involvement of a parent or guardian.
Changing your personal information
If you want to change any of the information you have given us, you may change it at any time by
- Logging on
- Clicking on “Edit Account Details
- Making the changes you require
Unsubscribing as a member
If you no longer wish to be a member, please let us know by logging on and clicking Unsubscribe in the Registration Form.
Trademarks
Ponypics, ponypics.co.uk and the laughing horse logo are trademarks of Imstra Ltd and may not be used or copied without first obtaining written permission.
Law
The use of the PonyPics website and these terms and conditions are governed by and interpreted in accordance with the English law and the jurisdiction of the English courts shall apply.
All purchases shall be deemed to have been made in England.
Inspirations Page
We reserve the right not to include any photographs we do not consider suitable for this website.
Any photographs sent for inclusion on the website become the property of Ponypics and by sending them to us, you are giving permission for us to post them on the Inspirations page of this website.
Photographs will be removed at our discretion. You will not be notified if your picture is removed from this site at any time in the future.
No correspondence will be entered into regarding any decision on exclusion.
Safety
All possible care is given to ensuring the products sold are fit for purpose. However, the purchaser is responsible for satisfying themselves that the goods purchased are safe and suitable for the person for whom they are intended. Ponypics.co.uk cannot be held responsible for injury or damage caused by misuse or inappropriate use of any products purchased from this site.
Directory/Links
All information supplied on this website is correct to the best of our knowledge. We do not vouch for any of the companies or riding schools/equestrian centres featured and we do not endorse the content of their websites. If you wish to contact any of them or do business with them, you should do your own checks to be sure you are happy with their conditions of use.
Images for Commercial Use
You may purchase images for commercial use. Please contact us for prices by e-mailing sales@ponypics.co.uk or by ringing 01785 878045.
Liability
If any of these terms are found to be unenforceable or invalid, it will not affect any other clause, all of which will remain in full force and effect.
Ownership
Ponypics.co.uk is part of Imstra Ltd.
Changes to Terms and Conditions
We reserve the right to change these terms and conditions whenever we deem necessary. Changes will come into force as soon as they are posted onto the website.
Statutory Rights
Nothing in these terms affects your statutory rights.